Frequently Asked Questions
Everything you need to know about your beauty routine and orders.
How soon will my order ship?
All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, we ship our beauty tools and skincare products worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, used beauty tools cannot be returned.
Are your beauty tools suitable for sensitive skin?
Our rollers and gua sha tools are made from natural stones and are generally safe for all skin types. However, we recommend consulting with a dermatologist if you have specific skin conditions.
How do I clean my facial rollers and tools?
We recommend wiping your tools with a damp cloth or a gentle soap-and-water solution after every use. Ensure they are completely dry before storing them in a cool, dry place.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.